Recently however they’ve “upgraded” and locked me out of features such as the ability to take pictures and save them to the invoice or estimate, something I use almost every time!!! Also it appears I will not get notifications like I used to when customers opened my emails. It’s a simple app to create invoice and estimates (not a lot of design options but I never wanted anything too fancy anyway) to send to customers as well as create a price book, customer log, etc. They are dishonest and incapable of providing solutions to the problems they cause. Use the free version if you want, but DO NOT give them your money. BS!! I’ll be disputing the charge with my credit card company and joist will never get another dime from me. When I requested the refund again today, I was told that the payment team only worked during business hours and that they would reach out to me on Monday. More than one week later, still no refund. I requested a refund and they said they would submit the request. It wasn’t until after I paid for it that I realized that it isn’t available for iOS or windows. They advertised Joist Elite Pro as if it is available for all devices. Every time I contacted them it was as if the previous person I “spoke” to never put in a request to have it fixed. Not only that, but I had to contact them 3 times to get it done. When I wanted to set up payment receipts from joist, it took them 6 weeks to fix a problem in their end. They never do anything they say they will do unless you ask several times over and over. You can’t actually talk to customer service, you can only chat with them. The app has received positive reviews from contractors who appreciate the convenience and time-saving features. Joist is used by all types of contractors, estimators, and service companies, such as general contractors, handymen, electricians, plumbers, builders, landscapers, roofers, painters, carpenters, heating and air conditioning, flooring, siding, tile, concrete, paving, bathroom and kitchen remodeling, renovators, deck builders, drywallers, pest control, and more. In-app purchases available for Quickbooks Sync and JoistPro. Access all information from any device or the web. Export everything into accounting program. Keep track of customer payments and how much is owed. Print or email estimates and invoices on the spot. Preview estimates and invoices before sending. Attach photos to estimates and invoices. Build a list of commonly used items/services/materials. Accept credit card and PayPal payments directly through the app. Attach a client contract and collect a signature directly on the spot. Customize estimates and invoices with company info, logo, etc.
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